Data Deletion Instructions
Last updated: 14 November 2026
You can stop Heyhora accessing your Facebook or Instagram account, and ask us to delete the data we hold, in the steps below.
Step 1: Remove Heyhora’s access (optional, immediate)
- Facebook: Settings & privacy → Settings → Business integrations (or Apps and Websites), select Heyhora, then Remove.
- Instagram: Settings → Website permissions → Apps and websites, select Heyhora, then Remove.
- In Heyhora: open your business and disconnect the channel.
This revokes our access token, so we can no longer read from or post to the account. It does not by itself delete the data we already hold.
Step 2: Request deletion of your data
Email [email protected] with the subject “Data deletion request”. Send it from the email address on your Heyhora account, and tell us the Facebook Page or Instagram account name, or the business, to delete. If you cannot use that address, tell us how else we can confirm the account is yours. We will reply with a reference number.
What we delete
- Access tokens and the connection to your Facebook Page or Instagram account.
- Contacts, comments, messages and conversation history synced from that account.
- Stored webhook records and queued tasks for that account.
- Posts, drafts and automations for the business, if you ask us to delete the whole business.
We aim to complete deletion within 30 days of confirming your request. Copies in backups are removed as the backups expire. Records of consent and opt-out, and our security log, are kept for 12 months with names, contact details and account identifiers removed, so they no longer point to a person, and are then deleted. Billing records may be kept for as long as the law requires.
If you messaged or commented on a business using Heyhora
Your data is controlled by that business. Ask the business to delete it, or email us at the address above with the name of the Page or account you contacted, and we will pass your request to them or act on it.
More about how we handle data: Privacy Policy.