Terms of Service
Last updated: 14 November 2026
These terms govern your use of Heyhora. By creating an account or using the service you agree to them. If you use Heyhora on behalf of a business, you confirm you are authorised to bind it.
The service
Heyhora lets a business connect its social accounts, schedule and publish social posts, get approvals, and automate replies to comments and messages on connected channels. We may change or improve features over time.
Accounts
Keep your login details secure and give accurate information. You are responsible for activity under your account and for the people you invite to your business. Tell us promptly if you suspect unauthorised access.
Connected platforms
Heyhora works with third-party platforms such as Facebook and Instagram. You must have the right to connect each account, and you must follow each platform’s own terms and policies, including Meta’s Platform Terms and messaging policies. Those platforms may limit or change what is possible, and we are not responsible for their actions or outages.
Acceptable use
You agree not to:
- send spam, or message people who have not given any required consent or who have opted out;
- use the service for anything unlawful, deceptive, harassing or infringing;
- attempt to access another customer’s data, probe or disrupt the service, or bypass its limits;
- resell or share access in a way that is not covered by your plan.
You are responsible for having a lawful basis, and where required consent, to contact the people you message through Heyhora, and for complying with the marketing and messaging laws that apply to you. We may suspend features or accounts that put the service, other customers or connected platform accounts at risk.
Your data
You keep ownership of your content and your contact data. You give us permission to process it to run the service, as described in our Privacy Policy. You can ask us to delete it at any time, see our data deletion page.
Fees
Paid plans are charged as agreed when you subscribe. Fees are non-refundable except where the law requires otherwise.
Our rights
Heyhora, including its software and branding, belongs to us. We give you a limited, non-exclusive right to use it while your account is active.
Termination
You can stop using Heyhora and delete your account at any time. We may suspend or end access if you breach these terms. When access ends, your data is handled as described in the Privacy Policy.
Disclaimers and liability
The service is provided “as is” without warranties of any kind to the extent the law allows. To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by third-party platforms, and our total liability for any claim is limited to the fees you paid us in the 12 months before it arose.
Changes
We may update these terms. If a change is material we will tell account holders in advance. Continued use after the change means you accept it.